Help & FAQ
ABOUT
What is TestTube?
TestTube is a one-of-a-kind sampling program curated by the editors of NewBeauty that allows its members to try the best beauty products before investing in them. Six times a year, subscribers receive a collector’s item tube filled with full- and travel-size products—valued at $150+—from the most innovative beauty brands, for only $29.95.
As a part of your membership, you will also enjoy a print subscription to NewBeauty magazine. NewBeauty ships separately from TestTube and is delivered quarterly. Your subscription to NewBeauty will terminate upon cancellation of TestTube subscription.
How do I subscribe?
To sign up, please click here.
How much does a subscription cost?
There are two types of TestTube memberships:
- Bi-monthly subscription ($29.95/month)
- Annual subscription ($149.75/year – a savings of $38.90/one free tube)
- All subscriptions automatically renew, until cancelled. Please see our membership terms for more details.
How can I give TestTube as a gift?
You can either purchase a 6-month subscription (3 tubes) or a 1-year subscription (6-tubes) by clicking here. Both options are purchased with one upfront payment.
So I really receive a free subscription to NewBeauty with my TestTube?
Yes! NewBeauty highlights the latest in beauty innovations, trends and products in every issue. NewBeauty ships separately from TestTube and is delivered to your mailbox quarterly. Your subscription to NewBeauty magazine will terminate upon cancellation of TestTube subscription.
Magazines are released every March, June, August and November. Below are approximate shipping dates.
Please note: new subscribers may experience a 1 issue delay before receiving your first copy of NewBeauty. If your first TestTube arrives in May, your first issue of NewBeauty may not arrive until September.
|
NewBeauty Magazine |
Approximate Shipping Date |
|
Spring 2019 |
Week of March 25 |
|
Summer 2019 |
Week of June 4 |
|
Fall 2019 |
Week of August 27 |
|
Winter 2019 |
Week of November 26 |
BILLING AND SHIPPING
When will my TestTubes arrive?
Your first tube will ship within 2–3 weeks of your order date, and you can expect to receive a new TestTube every 2 months thereafter.
Existing Member Schedule:
|
TestTube |
Approximate Billing Date |
Approximate Shipping Date |
|
March |
Week of February 19 |
First week of March |
|
May |
Week of April 15 |
First week of May |
|
July |
Week of June 15 |
First week of July |
|
September |
Week of August 15 |
First week of September |
|
November |
Week of October 15 |
First week of November |
|
January |
Week of December 13 |
First week of January |
What is the cost of shipping?
For bi-monthly subscriptions and one-time purchases, there is a flat delivery charge of $8.95 per tube.
For annual subscriptions, there is a flat delivery charge of $44.75 that's paid upfront.
Shipping Logistics
TestTube currently ships to the continental United States. Tubes are shipped via USPS. You’ll receive a shipment notification email with a tracking number as soon as your Tube is on its way. Delivery does not require a signature.
I'm having problems with my tracking number.
Oftentimes the carrier takes 1–2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please email us at testtube@newbeauty.com so we can provide you with an update.
CUSTOMER SERVICE
I signed up for TestTube and never received my first shipment.
We are so sorry about that! Please email at testtube@newbeauty.com and we’ll respond within 24 hours.
I’m missing a product from my TestTube.
Please send your name, account information and details of the product that you are missing to testtube@newbeauty.com and we’ll respond within 24 hours regarding your replacement.
RETURNS AND CANCELLATIONS
Can I return products from my TestTube if I don't like them?
We do not accept returns, but if you have any concerns about the quality of a product, please email testtube@newbeauty.com or feel free to give to a family member or friend!
How can I cancel my TestTube subscription?
If at any time you wish to cancel your membership, please email testtube@newbeauty.com or call 888-974-6042.
All TestTube purchases are final sale and nonrefundable. Please see our Cancellation and Return Policy for more details.
ADDITIONAL INFORMATION
Who do I contact if I want my products considered for inclusion in an upcoming TestTube?
Thank you for your interest! Please send all inquiries to brandpartner@testtubenewbeauty.com.
Who should I contact if I need more information about TestTube?
Feel free to contact us at testtube@newbeauty.com or visit us on Instagram
(@Nb.TestTube) or Facebook (@NB.TestTube).