ABOUT THE NEWBEAUTY TESTTUBE
What is the NewBeauty TestTube?
TestTube™ is a one-of-a-kind sampling program created by NewBeauty magazine that allows you to try a variety of the best beauty products before you invest in them. Six times a year, you'll receive a sleek box filled with deluxe and full-size products from the hottest beauty brands.
How can I obtain the NewBeauty TestTube?
To sign up for the NewBeauty TestTube, please click here.
Will all of the products in the NewBeauty TestTube be small sample sizes?
The NewBeauty TestTube is comprised of deluxe-size and full-size products.
When will I find out what products will be in the next TestTube?
The contents of each NewBeauty TestTube are revealed once the distribution center starts to ship. Check out our YouTube channel at www.youtube.com/NewBeautyMag for updates on current products and previews of what's to come!
I love the products in my TestTube. Where can I give my feedback?
We'd love to hear what you have to say! Please visit our Feedback page at www.newbeauty.com/feedback to tell us what you think!
How do I redeem my SpaLook gift card?
To redeem your SpaLook gift card, please visit www.spalook.com and when you're ready to checkout, enter the promo code located on the back of your card! If you require greater assistance, feel free to contact us at firstname.lastname@example.org.
I want to refer a friend to the NewBeauty TestTube program. Where should I direct them?
To sign up for the NewBeauty TestTube, please visit www.newbeauty.com/testtube.
I noticed that my credit card was charged and was wondering what the status was for my NewBeauty TestTube order?
Once your NewBeauty TestTube is processed through the system, FedEx SmartPost will notify you with an email regarding tracking information. You can expect to receive your NewBeauty TestTube within 7-10 business days following the FedEx SmartPost notification.
I signed up for the NewBeauty TestTube and noticed that I was charged earlier than usual. Why did that happen?
Since we work with an outside distribution company, we typically charge about a week or two before the ship date to ensure the correct amount of orders are fulfilled. Once your order processes through the FedEx SmartPost system, you will be notified via email regarding the tracking of your package.
Does the NewBeauty TestTube ship internationally?
Due to certain shipping guidelines, we are unable to ship to any locations outside of the continental United States. We are currently working on this issue so please keep checking our website for any updates. As an alternative, NewBeauty Magazine is available in all countries outside of the United States. Feel free to contact a customer service representative at 1.800.313.0210 for more information.
I signed up for the NewBeauty TestTube and never received. Can you tell me why?
Please send us an email at email@example.com and we will look into it right away.
I noticed that I was missing a product from my NewBeauty TestTube. What should I do?
We are sorry to hear that! Please send your name, account information and details of the product that you are missing to firstname.lastname@example.org and we will gladly look into the issue.
I just received my NewBeauty TestTube and the booklet shows multiple products from one brand and I've only received one product. Why did this happen?
We apologize for the confusion! Each TestTube member is to receive one of the products featured in the booklet at random. If you have any concerns regarding the product you received, please contact us at email@example.com.
RETURNS AND CANCELLATIONS
Can I return products from my NewBeauty TestTube if I don't like them?
We do not typically accept returns but if you have any concerns about the quality of a product please reach out to us at firstname.lastname@example.org or feel free to give to a friend!
How can I cancel my NewBeauty TestTube membership?
If at any time you wish to stop receiving the NewBeauty TestTube, you may cancel your membership at any time by emailing us at email@example.com.
I already have a magazine subscription and am receiving another copy with the NewBeauty TestTube. I'm unsure what to do with the duplicate copy. Do you have any suggestions?
Give the extra copy to a relative or friend!
We'll gladly transfer your magazine subscription, email us at firstname.lastname@example.org. We'll cancel your subscription and refund your un-used subscription balance.
Who do I contact if I want to place my products inside the NewBeauty TestTube?
Thank you for your interest! Please send all inquiries to email@example.com.
Who should I contact if I need more information on the NewBeauty TestTube program?
Feel free to contact us at firstname.lastname@example.org or visit us on Facebook at www.facebook.com/newbeautymagazine.